RMA Instructions

RMA Number
No products will be accepted for repair without an RMA number. Please call 408-629-0517 and leave your name, telephone number, fax number and the serial number(s) of the board(s) requiring repair. Parallax Graphics personnel will determine the warranty status of the board and fax an RMA form for your completion. Upon receipt, by fax, of the completed RMA Form, Parallax Graphics will assign an RMA number and provide shipment instructions by return fax.

You may also contact our repair service via the email address: rma@parallaxgraphics.com

Parallax Graphics, Inc. offers a one (1) year limited warranty for hardware. All warranty repair work is FOB Parallax Graphics, Santa Clara, CA and includes parts, labor and return shipment to Parallax's customer. This warranty does not cover gross neglect, physical damage, or use outside of published operating limits. This warranty does not cover software and firmware.

Repair service is also available for out-of-warranty hardware for a flat fee of $600 plus return shipping costs (all shipments, collect).

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